Program Support Specialist

Job Description
An employer in Cupertino, California is looking for a Program Support specialist. In this role you will be:

* Perform systems diagnostic and troubleshooting duties to ensure a fully functioning system

* Maintain and document access control and video management system architecture parameters based on customer standards

* Triage, troubleshoot, and resolve service tickets via software or troubleshoot and guide service operators regarding hardware faults

* Remotely evaluate all hardware fixes with on-site technicians or local service partners

* Provide daily written updates and closing reports for each service tickets to the service operators and service AEs within the team

* Liaise and coordinate with other customer assigned AEs, vendors, LSPs, and GSOC

* Create test plans, coordinate with commissioning team and test systems

* Install software modules and applications on customer machines

*...

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