Program Manager

Summary As the User Support Program Manager, you will be part of the Office of Personnel Management, Human Resources Solutions, Federal Systems Center. You will oversee all user support activities for HR Solutions, ensuring services align with the needs of customer agencies. You will manage help desk and customer engagement functions, while collaborating with various departments, agencies, and offices to deliver effective user support services. Responsibilities Direct OPM HRS User Support services aligned to agency needs, priorities, and OPM's enterprise human capital mission. Coordinate HRS, OCIO, and agency partners to resolve issues, communicate priorities, and shape product roadmaps. Manage HRIT user support projects from planning through release, including workflows, automations, permissions, testing, and help content. Lead interdisciplinary teams using customer feedback, business analysis, and human-centered design to address stakeholder needs. Supervise federal staff and contrac...

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