Program Manager

Job Description
We are seeking a full-time Program Manager – Client Services and Operations Transformation to join our team. This role will lead a high-impact transformation program focused on helping the Client Services and Operations teams operate more efficiently, consistently, and at scale. The Program Manager will drive Salesforce workflow optimization, clarify roles and responsibilities across teams, and provide leadership with actionable insights into the performance of our outsourced Data Management Team.
Your Role and Responsibilities
• Lead the planning, coordination, and execution of a multi-workstream transformation program across Client Services, Operations, Technology, Data, and related business stakeholders.
• Develop and manage integrated program plans, milestones, dependencies, risks, issue logs, decision trackers, and executive status reporting.
• Coordinate workflow optimization efforts across core Salesforce case types and operational processes, inclu...

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