Program Manager

Key Responsibilities:- Own and drive customer experience programs across all customer touchpoints to improve satisfaction, retention, and loyalty.- Analyze customer feedback, NPS, CSAT, complaints, and service metrics to identify- Lead cross-functional initiatives with Operations, Clinics, Product, and Support teams to enhance the customer journey.- Design, implement, and monitor CX processes, SOPs, and quality standards.- Track key customer experience KPIs and drive continuous improvement programs.- Manage customer escalations, conduct root cause analysis, and ensure timely resolution of- Build dashboards, reports, and insights to support data-driven decision-making.What we’re looking for:- 2-4 years of experience in Customer Experience, Program Management, Operations, or Business Excellence roles.- Strong analytical, stakeholder management, and problem-solving skills.- Experience working with customer feedback systems, service quality, and process improvement initiatives.- Proficienc...

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