Program Manager II, Bulk Books Operations

Description
B2B Books is building a brand-new service that lets public and school libraries skip hours of manual processing and put new books straight on the shelf. We're looking for a program manager to own how that service runs - to make the pilot operationally excellent and scale it reliably from hundreds of books a day to thousands.

Today, libraries spend time and money getting books ready to circulate - cataloging them, labeling them, adding protective covers. Our service does all of that before the books ever arrive. Standing up that operation, running it cleanly through a pilot, and scaling it without breaking quality or delivery is the job. You'll build the operating cadence - the metrics, the reviews, the escalation paths - that tell us how the operation is performing and where it's slipping. You'll work side by side with operations, fulfillment, and our processing vendor to hit quality and delivery targets on every order, find the bottlenecks, and close them. You ...

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