Program Manager Field Customer Excellence

+ Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.

+ Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.

+ Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.

+ Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.

+ Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.

+ Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.

+ Support employee engage...

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