Program Manager - 6 months contract, Go-to-Market Operations, Amazon Business EU

This is a fixed term contract position until 24/12/2026

Amazon Business is building one of the most ambitious autonomous customer engagement programs in B2B e-commerce (AVA, Autonomous Virtual Assistant)— and we are looking for a driven Sales Operations Manager to help us scale it globally.

Join a world-class Go-to-Market Operations team at the centre of a genuine business model transformation — AVA is not a side project, it is the future of how Amazon Business engages customers at scale.

Own part of the operational execution of a global AVA program spanning content strategy, customer issue resolution automation, segment expansion and 360° customer experience measurement — working directly with Product, Data Science and Sales leadership at worldwide level.

Operate at the intersection of AI innovation and commercial execution — managing live A/B testing programmes and creation of content, agentic CIR automation pilots and personalisation cohort expa...

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