Program Lead: Product Operations - AI Observability

**About the Role**

The **AI Observability Program Leader** will own the end-to-end strategy, design, and implementation of the frameworks used to monitor, understand, and improve Uber's GenAI-powered agentic systems. This role sits within the Global Digital Experience team, the operational arm of Uber's customer support tech organization, and is a critical driver of accuracy, safety, and reliability across Uber's next-generation AI solutions.

This leader will bridge the gap between raw AI logs and actionable product insights. You will define the methodologies for **agentic reasoning observability** , develop **automated evaluation (autoeval) systems** , and design **simulators** to stress-test AI performance before it reaches the customer. You will partner closely with Product, Engineering and Data Science to translate complex agent behaviors into **micrometrics** -the granular signals that help us pinpoint exactly where a reasoning chain succeeded or failed.

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