Professional, IT Infrastructure Technology, IT Operations

Freudenberg

📍 Carmi, Illinois, United States 💼 Full time 🕒 Posted June 19, 2026

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Job Description

Working at Freudenberg: We will wow your world!
Responsibilities:
Identifies, diagnoses, and resolves IT infrastructure incidents on
1st level (first/single point of contact) for all Vibracoustic users and communicates known solutions to end-users in a user-friendly, professional manner. Administration and reporting of user service requests as defined by IT management.
Manage end-user incidents and prioritize work based on defined SLAs. Implementation/Installation and administration/maintenance of IT infrastructure services with focus on availability, reliability and manageability following Vibracoustic IT standard processes in coordination with responsible IT management.
Active contribution to 2nd level group activities where required; global project contribution.
Education of users based on Vibracoustic processes to make optimal use of Vibracoustic business systems.
Contribute ideas to improve IT processes a...
            

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Job Details

Location Carmi, Illinois
Job Type Full time
Category Computer Occupations
Posted Date June 19, 2026
Application Deadline July 29, 2026