Production Support & Troubleshooting Specialist

We’re Hiring – L3 Support Engineer

KGiSL is looking for passionate and skilled L3 Support Engineer

🔹 Role: L3 Support Engineer

🔹 Experience: 7–12 Years

🔹 Location: Coimbatore

🔹 Notice Period: Immediate to 15days

Key Skills:

Production Hotfixes: Own the full diagnosis-to-deployment lifecycle;
coordinate emergency releases with zero ambiguity.

- Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.

- SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs;
escalate proactively when needed.
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- RCA & Post-Mortems: Document thorough root-cause analyses with structured preventive action items.

- Change Advisory: Evaluate risk of hotfixes;
liaise with release andCAB processes.
- Runbooks & SOPs: Maintain and improve operational runbooks for known failure patterns

Must-Have

Java / Spr...

Ready to Apply?

Submit your application today and join our talented team at KGiSL.