Production Support (Java & Sql) (Xico)

Overview

Production Support (Java & SQL): Excelent English communications, coding in Java, SQL, troubleshooting, and incident management.

Responsibilities

• Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.
• Serve as point of escalation for support issues from Marquee Helpdesk (L1).
• Provide mentorship and guidance to junior team members to ensure successful resolution of issues.
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
• Automate manual processes to increase efficiency and reduce risk.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
• Work closely with the engineering team to drive resolution of client issues.
• Participate in on-call rotations and respond to incidents as needed.
• Continuous...

Ready to Apply?

Submit your application today and join our talented team at Link-Worldwide.