Product Support Specialist

The SaaS Product Support Specialist will serve as the primary point of contact for clients and internal stakeholders. The role bridges the gap between clients, product, and technology teams, ensuring high levels of client satisfaction, product adoption, smooth onboarding, and timely issue resolution. The incumbent will be expected to bring both a service mindset and a maritime operational understanding to deliver meaningful, domain-aware support. Qualifications & Skills Essential Bachelor's degree in any discipline;
preference for Technology, Business, or Maritime Studies. 3–5 years of hands-on experience in SaaS product support, technical customer success, or a helpdesk role. Strong understanding of SaaS platforms, subscription-based service models, and client-facing support best practices. Own Client Support & Resolution Act as the primary point of contact for client queries and escalations Troubleshoot issues end-to-end and ensure timely resolution within SLAs Perform root ca...

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