Product Support Engineer 4

• Technical expert on Lam's products, providing expertise to resolve all PECVD/ALD Type 1/2 escalations on Lam's restricted released products and act as a Subject Matter Expert in Lam's specialist disciplines.
• Partner the account team to present to customers the problem statement, identified root causes (complete with data analysis) and obtain buy‑in on proposed solutions.
• Represent customers' and account team's technical requirements to factory, driving required actions to resolve escalations and prevent occurrence.
• Partner with the Product Group Product Support team during PDR Alpha and Beta phases.
• Effectively utilize Lam's Knowledge Management to resolve escalations and actively share knowledge with Lam's worldwide technical community.
• Mentor local account engineers, lead escalations, and partner with PM/BD/Sales based on business needs.
• Professionally represent the company to the customer, using kn...

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