Job Description
Description
Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.
Role and Responsibilities
Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
Develop and maintain positive customer relations by delivering outstanding customer service
Coordinate with various functions within the Company to ensure customer requests are handled appropriat...
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- Location Colombia, Colombia
- Job Type Full-time
- Category Computer Occupations
- Posted Date March 02, 2026
- Application Deadline April 11, 2026