Product Support Analyst

**Overview**

Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)

**Responsibilities**

+ Ability to analyze, troubleshoot and resolve customer issues.
+ Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
+ Good abilities t...

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