Product Service Engineer

Job Title: Product Service Engineer
Job Description
In this role, you will provide support services that include investigating, troubleshooting, and diagnosing application and technical problems. You will be responsible for restoring service through corrective actions and permanent resolutions for a worldwide group of Mining Technology customers and dealers. This includes working with both software and on-board hardware.
Responsibilities

+ Identify and resolve hardware and software issues for dealers and customers related to Mining Technology MineStar.

+ Implement and utilize standard support processes to respond, restore, and resolve issues.

+ Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.

+ Participate in New Product Introduction (NPI) projects and complete related product support deliverables.

+ Provide 24/7 incident management and ensure adherence to suppor...

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