Product Owner

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Job Description

Join a newly formed team focused on enhancing Customer Experience & Engagement by shaping the digital customer experience. This role requires a Senior Product Owner to lead customer engagement journeys and drive improvements in digital experience capabilities. The position offers an initial six‑month engagement, working on critical missions to advance customer engagement strategies.

Responsibilities

• Lead and support the delivery and growth of customer engagement journeys.
• Develop a holistic view of the customer to improve self‑service and promote engaging content and tools.
• Leverage customer insights to enhance the digital customer experience across various channels including mobile apps, email, push notifications, telephony, and social media.
• Segment customers based on profiles to deliver tailored engagement strategies.

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  Submit your application today and join our talented team at TEKsystems.

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