Product Master Load and Haul

The Role:

Responsible for providing quality technical support and for developing the technical competencies of internal and external customers.

Main Responsibilities

• Provide technical support to end users, operators and service personnel in cases of complex technical issues.
• Coaching and training with Technicians and Specialists
• Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operations.
• Provide technical expertise into the sales and business development offering to customers
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the...

Ready to Apply?

Submit your application today and join our talented team at Sandvik Group.