Product Manager - Technical, Amazon Customer Service

Description
Want to build technology and tools used by Amazons Customer Service (CS) team worldwide? We are looking for a Product Manager passionate about building the future capabilities needed by leaders across CS to operate our network. Ultimately the products this role develops will play a key role in enabling Amazon to continue raising the bar and deliver the highest quality service with every interaction. You'll have an enthusiasm for creative problem solving and ready to work with others to deliver all-new solutions within Customer Service. You will get the opportunity to work directly with users of your products day in, day out.

You'll have demonstrated leadership of high-impact operational products, fluency with analytics, and experience building and launching products at scale. You are able to synthesize complex operational pain points, craft product vision and roadmaps, develop requirements, and manage all aspects of execution across highly matrixed organizations...

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