Product Manager, AI Products - Conversational Experiences Department (CXD)

Description

Business Overview

Rakuten Group, a global technology leader based in Japan, provides innovative solutions that enrich the lives of millions worldwide. Our Technology division is pioneering in leveraging cutting-edge technologies to deliver exceptional experiences across our services.

Department Overview

Rakuten's Conversational Experiences Department (CXD) team builds AI-powered customer engagement products across over 70 business units. Our core products include RAPTOR, a multi-agent conversational AI platform powering pre-sales and customer support chatbots for Rakuten Mobile and other BUs; an AI Augmentation suite that surfaces real-time insights for contact centre agents; and a Voice AI product integrating with IVR systems across the Rakuten Group. We are looking for a Product Manager based in Tokyo to drive the productisation and growth of this platform.

Position:

Position Details

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