Product Expert

Responsibilities

• Own the functional planning, design, and requirements management for CRM product lines (e.g., customer service back-office systems, Salesforce), covering both consumer-facing features and their corresponding management consoles.
• Work closely with internal business teams to build and maintain CRM and business workflow systems, taking full ownership of delivery outcomes and business satisfaction.
• Explore and implement AI capabilities within the company's CRM and other product ecosystems to drive improvements in internal operational efficiency.
• Lead detailed product feature planning and design, including (but not limited to): gathering and clarifying business requirements, writing PRD documents, mapping out functional workflows, defining feature specifications, establishing logic rules for individual features, and conducting field-level analysis. Collaborate with the engineering team to ensure clear understanding of requ...

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