Process Trainer

Key Responsibilities:

• Deliver onboarding, process, and refresher training for store teams and operations staff.
• Design and update training content such as SOP modules, product/process guides, presentations, assessments, and job aids.
• Translate retail business processes into practical, easy-to-understand training materials.
• Train teams on store operations, customer service standards, billing/POS processes, inventory practices, compliance, and operational hygiene.
• Partner with operations managers and cluster/regional teams to identify capability gaps and training needs.
• Conduct training effectiveness reviews through assessments, audits, store feedback, and operational performance metrics.
• Support new store launches, process rollouts, and refresher interventions for underperforming teams.
• Maintain training calendars, attendance records, certification trackers, and documentation.
• Ensure...

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