Process Specialist

Responsibilities •Transition Coordination: Process definition & documentation - Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview IN ORDER TO enable the Manager finalize the To-Be process•Transition Coordination : Process Training & Certification - Co-ordinates training for the team IN ORDER TO ensure right skilling•Operations: Resource Planning (People, Infrastructure etc.) - Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process IN ORDER TO ensure budget & pricing assumptions compliance •Operations: Manpower Training - Identifies training needs for process executives and ensures training implementation for the specific process IN ORDER TO ensure competency development across domain, operations and behavioral •Quality Planning (QC/QA) - Prepares the service quality plan including...

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