Process Specialist

Kyndryl

📍 Bangkok, Bangkok, Thailand 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

Description
This role is responsible for governing and sustaining the operational backbone of managed services by overseeing Service Request (SR) fulfillment, SLA/KPI performance reporting, Configuration Management (CMDB), Knowledge Management, and SOP/Runbook governance. The Process Specialist ensures process standardization, audit readiness, and continuous improvement across client's tech and multi-vendor providers.
Key Responsibilities
Oversee Service Request (SR) workflows and ensure requests are routed and fulfilled according to ITSM standards.
Track and report SLA/KPI achievement, supporting governance and continuous improvement.
Maintain and update the Configuration Management Database (CMDB) for critical applications and infrastructure.
Manage and review the knowledge base and SOP/runbook library to ensure documentation is current and audit ready.
Support process audits and provide compliance evidence a...
            

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Job Details

Location Bangkok, Bangkok
Job Type Full-time
Category Business Operations Specialists
Posted Date March 02, 2026
Application Deadline April 11, 2026