Process Specialist (ADP)

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Process Specialist (ADP)

Summary

To support the network through real-time monitoring of trends, volumes, file and transactions, and react by activating the appropriate levers. Ensure all business processes are working as designed to meet customers and stakeholders' needs.

General Responsibilities

Real Time Monitoring and Management

• Monitor all daily critical metrics and trigger escalation procedures when thresholds are reached to ensure operational goals are met
• Stay on top of email and chat engagements, including other public channels the team is manning
• Maintain daily dashboards, prepare and send daily reports
• Conduct analysis and recommend solutions to real time performance issues
• Partner with global teams to ensure appropriate support and health of the network

Incident Management

• Ac...

Ready to Apply?

Submit your application today and join our talented team at PVH (Tommy Hilfiger/Calvin Klein).