Process Optimisation Lead (Shared Services)

• $140k - $180k + Super FTC OR Day Rate Available
• Syndey (Full time in the office)
• 6 month contract - opportunity to transition to perm role

About the Company
Our client is a private equity-backed healthcare provider operating at scale across Australia. The business has grown through consolidation into a multi-brand group and is currently investing in a significant operational and AI-led transformation program.

About the Role
This newly-created role leads a centralised team across customer service, scheduling and internal admin, based mainly in Sydney with some remote team members. The scheduling function is complex, involving plan-based bookings across extended timeframes rather than simple one-off appointments. Reporting into a senior leader overseeing this function, the role drives process redesign and KPI implementation as part of a broader transformation program.

Benefits