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PROCESS MANAGER

eClerx
📍 Muntinlupa, Metro Manila, Philippines 💼 Full-time 🕒 Posted June 08, 2026
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Job Description

Position Summary: The Process Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong background in contact center management, excellent communication skills, and a strategic mindset.

Key Responsibilities:

  • Leadership & Team Management:Lead, mentor, and develop a team of supervisors and contact center agents to ensure high performance.Foster a positive and inclusive work environment that encourages teamwork and continuous improvement.
  • Operational Management:Oversee the daily operations of the inbound contact center to ensure efficient and effective service delivery.Monitor key performance indicators (KPIs) and implement strategies to achieve or exceed targets.Develop and ...

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    Job Details

    • Location Muntinlupa, Metro Manila
    • Job Type Full-time
    • Category Operations Specialties Managers
    • Posted Date June 08, 2026
    • Application Deadline July 18, 2026