Process Knowledge and Training Consultant

Responsibilities:

• To train & coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement.
• To be cross skilled in other LOBs of the business as per requirements
• To support the business by maintaining suggested/ required login hours
• To deliver New Hire Training to the new employees following company/client training Manuals
• To gauge the post training performance of agents trained for 0-90 days period.
• To be responsible for Process Training Yield
• To evaluate and provide feedback to the training manager on amendments to the training material.
• To analyze the training needs, design and deliver appropriate programs and evaluate their success.
• Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients.
• To provide f...

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