Process Improvement Senior Manager at TELUS

Join TELUS as a Senior Manager in Process Improvement to transform operational practices and enhance customer experiences using Lean Six Sigma. This remote role offers collaboration across Canada.
The CTO Business Office at TELUS seeks an experienced leader to manage strategic process improvements. Your expertise will drive projects that optimize communication flows and foster a data-driven culture. As a mentor, you will build skills within the team, ensuring alignment with organizational strategy.
Key Responsibilities:
• Lead cross-functional process improvement initiatives within CTO
• Identify inefficiencies and establish performance indicators
• Utilize root cause analysis for informed improvements
• Challenge workflows to innovate and standardize processes
• Track KPIs to measure success and communicate findings
Requirements:
• Over 10 years leading process improvement projects
• Excellent communication and stakeholder engagement skills
• Track rec...

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