Process Excellence & Training Executive

About the Role:
We are looking for a proactive and customer-focused individual who ensure that checks/inspection are carried out for Shainin initiatives in services such that processes are in line with the defined processes meeting organisational goal.
He will be responsible to support to build a strong culture of learning, which focusses on competency building of its employees with dedicated training initiatives and to ensure to meet training KPI as per Business process
Key Responsibilities:
Use of shainin tools to analyse and continuously improve the service performance and reduction of variability in service performance
Check action taken are sustainable for improvement projects that improve quality performance to ensure that each process stage operates at a high process capability
Prepare interactive training content and ensure its quality, alignment with the training objectives and minimal verbosity.
Develop training plans covering learning objectives, schedul...

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