Process Excellence Manager

Process Excellence Manager | Drive Quality, Innovation & Continuous Improvement

Are you passionate about driving operational excellence , leading quality transformation , and creating measurable business impact?

We’re looking for a Process Excellence Manager who will champion quality governance, risk management, and continuous improvement initiatives across our IT services and support organization. In this role, you’ll be a strategic partner in ensuring operational efficiency, strengthening compliance, and elevating delivery standards across the business.

If you thrive in a fast-paced environment and enjoy solving complex challenges through process excellence—this role is for you.

What You’ll Do

• Lead quality governance through internal audits, risk reviews, and compliance checks across IT projects.
• Analyze and publish key performance insights through SLAs, KPIs, and operatio...