Process Excellence & Journey Lead (Claims)

Process Excellence & Journey Lead (Claims)

Date: Jun 12, 2026

Location:
Webster, MA, US

Company: MAPFRE

**Summary:**

The Process Excellence & Journey Lead is responsible for leading end-to-end process and customer journey transformation in support of an AI-first operating model. This role partners across business, data, technology, and workforce teams to redesign how work is performed, improve customer and operational outcomes, and enable scalable transformation across priority value streams.

This role goes beyond traditional process improvement by integrating AI, automation, advanced analytics, and workflow redesign into future-state operating models. The Process Excellence & Journey Lead ensures that business processes are not only efficient and well-documented, but also structured for intelligent orchestration, measurable business value, and adoption of new ways of working.

Working in a highly collaborative and agile ...

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