Problem Support Manager

Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.

**Responsibilities**

+ Manages the hardware and software inventory and procurement.
+ Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
+ Comprehensive knowledge of the field's concepts and principles.
+ Leads and directs the work of other employees and has full authority for personnel decisions.
+ Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
+ Responsible for managing the lifecycle of all network infrastructure problems.
+ Responsible for making temporary solutions (workarounds) available to incident manageme...

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