Principal Software Engineer

Principal Software Engineer

You are passionate about building intelligent, resilient, and always-available platforms that power customer conversations at scale. You thrive at the intersection of engineering excellence and AI innovation, shaping technical direction while staying close to complex, hands-on delivery.

Do work that matters

We’re on a mission to transform tomorrow’s bank today. Our Customer Service Delivery (CSD) team is reimagining how millions of customers interact with the bank across self-service and assisted channels.

The Galaxy Programme is a three-year strategic initiative enabling AI across all CSD channels — spanning customer, support, and assist experiences. At its core is the transformation of our self-service capabilities through advanced chat and voice bots, moving from legacy IVR to intelligent, AI-powered conversational platforms.

As a Principal Engineer in AI Self-Service, you’ll play a critical...

Ready to Apply?

Submit your application today and join our talented team at Commonwealth Bank of Australia.