Principal Product Support Engineer

**Job Description**



Do you have a passion for building delightful customer experiences and creating scalable support systems from the ground up? Are you energized by hands-on problem solving while also defining how support should operate at scale?



We are assembling a brand-new support team for a brand-new product and we’re looking for mission-driven builders who love small businesses—people who take initiative, move fast, wear many hats, and want to make an outsized impact on a startup-stage product. We’re looking for strong individual contributors with leadership instincts—people who can both resolve customer issues and help design the support model, KPIs, and operating rhythm that will power a product-led growth motion.



**Why Us?**



You’ll join a small, high-impact team at the start of a new product’s journey—surrounded by smart, innovative, caring colleagues who value experimentation, data-driven decisions, a...

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