1. Job summary

Cluster Product Owner – Service Desk

The Cluster Product Owner – Service Desk is a senior strategic role responsible for defining and driving the global Service Desk operations. Based in India and working in close partnership with internal teams and large external managed service providers, this individual will own the end-to-end service desk vision, product roadmap, and performance outcomes.

This role combines product ownership thinking with deep operational and vendor governance expertise driving innovation, focusing on efficiency and ensuring the Service Desk remains responsive, cost-effective, and tightly aligned with evolving business needs.

2. Key Responsibilities

Strategy & Product Ownership

Define and own the multi-year roadmap fo...