Principal Officer - Repairs

Principal Officer - Repairs

I'm currently supporting a Local Authority client who is looking to appoint an experienced Principal Officer - Repairs to lead the delivery of a high‑performing responsive repairs service across its housing portfolio.

Location: Loughborough / Hybrid Working

Opportunity Type: Long‑Term

Salary: Competitive Rate

This is a senior operational management role responsible for leading repairs teams, business support functions and contractors, ensuring repairs are delivered efficiently, compliantly and with a strong focus on customer satisfaction.

Key Responsibilities

• Lead and manage responsive repairs, maintenance and associated housing services
• Manage Repairs Team Leaders, Operatives and Business Support staff
• Oversee contractor performance and in‑house labour resources
• Manage customer complaints and housing disrepair cases
• Drive service improvements and ...

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