Principal Customer Success Account Manager

**Overview**

A **Principal CSAM** is a senior customer success leader responsible for **driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization** across enterprise accounts. The role acts as the **trusted advisor to senior customer stakeholders** while orchestrating Microsoft’s full capabilities to deliver measurable business impact.

**Responsibilities**

**Strategic Customer Leadership:** Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust.

**Customer Health & Value Realization:** Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations.

**Consumption & Growth:** Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring deli...

Ready to Apply?

Submit your application today and join our talented team at Microsoft Corporation.

Submit Application