Principal Agency Ops Coordinator

Overview

The Principal Agency Ops Coordinator is responsible for various functions within the Servicing Insurance Team. The role is responsible for managing the insurance team mailbox, following up for insurance certificates, invoices, paid receipts and insurance policies for multifamily loans for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae (Government-Sponsored Enterprise or GSEs). This individual will also be responsible for providing information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and the GSEs). Additionally, they will be responsible for identifying, researching, solving and/or responding to requests, inquiries, and problematic situations in a timely manner.

This role will have direct contact with insurance agents and borrowers and must be capable of maintaining a high quali...

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