Primary Technical Support Engineer

The Role: Technical Support Engineer - L1 (Industrial Automation)
This position will support customer inquiries related to product pre-sales and post-sales, service inquiries, and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests, or complaints are managed professionally and on time.
What will you do?
* Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints and troubleshooting) for Industrial Automation product offers focusing on Automation Control, Variable Speed Drives and Soft Starters, Motion Control & Robotics to SE partners and end-users.
* Responsible for answering incoming inquiries from customers on all channels (ex: phone, email, chat) and prioritizing customer's support needs.
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