Prescription Verification Representative(Non-voice)

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED LOCATED IN ILOILO CITY

JOB PURPOSE

Prescription Verification Representative role is to verify contact lens orders to eye care prescriptions through a manual/visual checking process. Utilize proprietary portal to verify orders and log appropriate notes.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Follow verification policies and procedures to ensure accurate verification is performed in a timely manner.
• Adhere to KPI’s to a satisfactory performance level.
• SLA’s to be included by Fair Trade Outsourcing as an Addendum after 90 days of service.
• Comply with HIPAA rules and regulations and FTC Contact Lens Rule.
• All agents will participate in the annual HIPAA Compliance Training facilitated by WVA.
• Assist in tasks related to prescription operations requested by either the direct team leader or any person in management.
• Aid in the efforts of main...

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