Required Skills and Qualifications
Technical Expertise: Strong background in Unified communication and Contact center of Avaya / Genesys / Cisco - On prem and cloud based Solution – CcaaS , UCaaS, SaaS models . Good understanding of SIP / H/323/ISDN and other signaling protocol use for communication. Good understanding on IT / Networking LAN /WAN infrastructure. Certification : Pre-Sales certification in Avaya / Genesys / Cisco UC/CC technology – On Prem and Cloud Solutions. Communication Skills: Ability to translate customer requirement into clear business value.Business Acumen: Understanding of industry trends and ability to map solutions to client goals.Experience: Typically 4-6 years in presales, solutions engineeringEducation: Bachelor’s degree in Electronics & Communication / Computer Science / Electronics EngineeringKey Competencies
Problem-solving:
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