Practice Lead – Microsoft

The Practice Lead for Microsoft is responsible for defining, scaling, and governing the Microsoft practice across the organization. This role owns the end-to-end Microsoft capability—from strategy and architecture through delivery and optimization—ensuring the platform delivers measurable business value across sales, service, marketing, and digital engagement functions.

Key Responsibilities

• Define and execute the Microsoft practice strategy, roadmap, and operating model
• aligned with enterprise and client priorities.
• Position Microsoft as a core customer and engagement platform, supporting revenue growth, service excellence, and digital transformation.
• Establish platform standards, architectural principles, and delivery best practices across all Microsoft clouds.

Offering &Capability Development

• Build and evolve Microsoft service offerings, including:
• o Sales Cloud, Service Cloud, Marke...

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