Post Sales Service Specialist (Ciudad Apodaca)

Responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

• Work closely with customers to develop resolution plans, monitor progress, and ensure appropriate closure.
• Provide troubleshooting and problem resolution support via phone and web.
• Interact with technology, supply chain, product management, sales, and field service to provide technical and commercial solutions for customers.
• Work cross-functionally with integral teams.
• Document customer cases and actions using case-tracking tools.

• Bachelor’s Degree in Electrical, Mechanical or Electromechanical Engineering.
• 2+ years of experience in Customer support.
• Portfolio Management/Business Strat...

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