Player Support Specialist (Alicante (Alacant)

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.
• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
• Collaborate with other teams to provide promotional offers and inform players about new game features and events.
• Develop gu...

Ready to Apply?

Submit your application today and join our talented team at Bring It On.