Responsibilities
Essential job functions included but are not limited to the following:
Strong operational skills, with the ability to work with end users to understand requirements and resolve trouble tickets.Drive consistent, standardized solutions across IBKR for all hardware, software, configurations, and processes.Implement tools and processes for efficient and effective operational management of the environment -- change management, monitoring, alerting, etc.Schedule and provide after-hours or weekend support, when necessary, to perform high-risk or planned downtime of IBKR’s data centre systems for upgrades and maintenance.Participate in permanently eliminating issues through automation.Interact with internal teams to provide solutions and resolve problems promptly and proactively.Ability to communicate complex technical concepts to individuals of various technical ability Requirements
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