Planning and customer service executive

Lead the US Order Management Team delivering superior customer experience; Accountable for order execution and backlog management; Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
Manages a team of individual contributors by monitoring and/or setting performance goals and objectives; Consults with business leaders to guide and influence strategic decision-making.
Requires strategic thinking with the ability to transform processes, tools and people, supporting a digitally enabled team and developing supply chain skills.
Drive continuous improvement and end-to-end process management.
Participates in hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and the processes.
2-4 years of people management experience

Excellent understanding of North America E2 E supply chain and cus...

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