PIA P&C Support Specialist (Tier II)

Description We are looking for an experienced support specialist to deliver high-level assistance for property and casualty insurance products in Rochester, New York. This Long-term Contract position focuses on resolving complex client and internal inquiries, providing dependable service across workers’ compensation and related insurance offerings, and ensuring accurate communication throughout each case. The ideal candidate brings strong customer support experience, sound problem-solving skills, and the ability to build confidence with clients, insurance partners, and internal teams.

Responsibilities:
• Provide advanced support to internal teams and external clients by addressing questions and resolving issues related to property and casualty insurance products, including workers’ compensation and bond-related services.
• Handle incoming and outgoing communications as needed, ensuring each interaction is managed effectively and documented thoroughly.
• Investigate cl...

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