Phone-Support Analyst - REMOTE

Boise, United States | Posted on 09/12/2023 The Principal Support Engineer position at Oracle in Boise, Idaho, United States, is a critical role within the Support organization. In this role, you will serve as a primary point of contact for Oracle customers, working to deliver post-sales support and solutions while advocating for customer needs. Your responsibilities include resolving non-technical customer inquiries through various communication channels, addressing technical questions related to Oracle's Electronic Support Services, and collaborating with customers, partners, and developers to provide technical advice and assistance. As a technical interface for customers and OEMs, you will troubleshoot and resolve problems related to the installation and use of Oracle products, demonstrating in-depth knowledge across various products and platforms. The role requires a high degree of independence in researching and developing solutions to customer issues, with duties encompassing a r...

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