Job Description
Step into a key leadership role at PetSmart as a Customer Service Key Holder. Lead your team to deliver exceptional service while managing store operations and safety.
As the Customer Service Supervisor, you will facilitate the associate experience and drive engagement through effective training and support. You will be responsible for enhancing the pet parent experience while ensuring store standards and compliance with company policies. This is an essential role that requires strong communication skills and an ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
• Train and mentor associates to foster growth
• Address customer inquiries and manage experiences
• Oversee store cleanliness and safety compliance
• Facilitate store events and marketing efforts
• Ensure accurate point-of-sale operations
Requirements:
• Minimum 2 years of retail experience in a customer-focused environme...
As the Customer Service Supervisor, you will facilitate the associate experience and drive engagement through effective training and support. You will be responsible for enhancing the pet parent experience while ensuring store standards and compliance with company policies. This is an essential role that requires strong communication skills and an ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
• Train and mentor associates to foster growth
• Address customer inquiries and manage experiences
• Oversee store cleanliness and safety compliance
• Facilitate store events and marketing efforts
• Ensure accurate point-of-sale operations
Requirements:
• Minimum 2 years of retail experience in a customer-focused environme...
Ready to Apply?
Submit your application today and join our talented team at PetSmart Store Support Group, Inc..
Submit ApplicationJob Details
- Location cambridge, region of waterloo
- Job Type Full-time
- Category Management & Operations
- Posted Date June 05, 2026
- Application Deadline July 15, 2026